27. Can a Layoff Lead to $1.2M?
He had 20 years in corporate. Then he got laid off. 3 years later, he's making $1.2M with his Surface Experts franchise. Here's exactly how he did it.
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🎙 Episode 27- In this episode of The Franchise Champion Show, Alan sits down with Jay Tippens, a Surface Experts franchise owner in Nashville, TN. Learn why Jay stayed in corporate for 20 years and what finally broke the cycle, how a prayer meeting and a layoff settled a family debate, why the B2B multifamily model makes Surface Experts recession-resistant, the three pro formas Jay and his wife built before launching, the January 9th story that set the tone for his entire first year, how Jay built a team that runs without him, and his top advice for anyone considering franchise ownership.
Whether you're a corporate professional wondering if it's time to make a move, or an aspiring franchisee trying to understand what real ownership looks like, this episode gives you an honest, inside look at what it takes to build fast and build right.
⏱ Video Chapters
0:00 - Opening
0:40 - Jay's Background: Nearly 20 Years at Deloitte and Cigna
1:50 - Why He Stayed in Corporate (A Daughter Born With Health Complications)
3:13 - Rose's Perspective and the "Appearance" of Corporate Safety
7:00 - The Prayer Meeting That Changed Everything
7:58 - Getting Laid Off: "It Was the Best News I'd Ever Heard"
9:49 - What Is Surface Experts? The Spot Repair Model Explained
11:13 - Why Multifamily Is the Bread and Butter (65-80% of Revenue)
12:13 - Why the Model Is Recession-Resistant
15:19 - From Doing Everything Himself to Building a Real Team
20:18 - The Three Pro Formas: Jay's, Rose's, and Surface Experts'
23:47 - Year 1 Revenue: Just Under $750K
24:02 - The January 9th Story: 40 Shower Pans, Zero Techs
26:54 - Year 3 Revenue: ~$1.2M
28:08 - Hiring Lessons and the Overstaffing Strategy
33:01 - Why Going Full-Time Was Non-Negotiable
37:43 - Taking Most of November Off in South Africa
38:33 - "Chaos Breeds One of Two Things: More Chaos or Opportunity"
45:39 - Top Advice for Franchisees: Own It, Invest in Your People
🔗 Resources & Mentions
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⭐ READY TO EXPLORE FRANCHISE OWNERSHIP? Alan helps successful professionals find the perfect franchise match and prepare for championship-level success. As a franchise coach, he works one-on-one with qualified candidates to navigate the entire franchise selection process---completely free of charge. Visit https://athletetoowner.com to get started on your path to greater autonomy, wealth, and purpose through business ownership.
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